Our services

Supporting the community

7th of December Family day


operations update:
15 june 2021
food assistance is still available
for maroondah city residents click here for support
during the power outage or contact us on 1800 865 299

client intake
All our services operate by appointment only
If you are currently experiencing financial hardship click the button below to start the intake process for our services.

intake form
COVID-19 Information Sheet

drive-thru foodbank

Thursday 9:00am – 4:00pm 

This program provides emergency food relief to those in financial hardship in a contactless environment.

Our Drive Thru Foodbank allows clients to remain in their vehicle whilst our team place pre-packed hampers in their cars, which can consist of pantry items, fruit and vegetables, perishables and hygiene products. Some dietary requirements can be accommodated (please advise our intake team when completing your intake).

To access our services, an intake will need to be completed either over the phone or you can do this online using the link below.

Each intake is assessed to identify what additional services may be needed to assist the client to get them back on their feet.

Hope City Mission Services Flyer
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Hope City Mission Foodbank Croydon
MoneySmart brochure

Food home deliveries

This service is available to those who reside within a 10km radius of our premises and have no access to transportation or are unable to leave their home due to illness.

There is a small delivery fee to cover this service.

Food Home Deliveries Flyer

Financial Literacy -
Online Learning Portal

Part of Hope City Mission’s mandate is to empower our clients to regain control over their financial future by offering lifelong solutions, rather than temporary fixes.

Regardless of why they were seeking assistance, many of the clients we have assessed over the years have had poor financial management skills. We discovered that merely advocating on their behalf to resolve outstanding debt, without educating them on their day-to-day financial management, would inevitably see them back in the same position - requiring support again.  

Hope City Mission’s Online Learning Portal offers clients an easy to use platform that provides financial literacy and life skills courses.  These courses are aimed to  give participants practical knowledge and tools to empower them to take control of their finances.

Topics include but are not limited to: No Interest Loans, Dreams and Goals, Buy Now Pay later, Banking, Rental Assistance, and Budgeting.

Hope City Mission Online Learning Portal FlyerContact us
MoneySmart brochure
Stairway to Hope Program

stairway to hope

Stairway to Hope aims to empower those who are experiencing financial hardship to become secure in housing, financially stable and develop essential life skills.

The client partners with Hope City Mission to seek solutions to their identified risk areas. Clients have access to weekly support and advocacy, educational workshops, WDP fines program and practical support (food relief). 

By partnering with other services we are able to provide support to clients holistically. A client’s progress is tracked over an initial 14 week cycle with the aim to provide additional support if it is required. Our goal is that all clients become stable, secure and able to graduate from our program.

Hope City Mission Services Flyer
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This service is accessed via our intake assessment officers.
The advocates seek resolution for a client’s immediate financial crisis, negotiating with creditors and to find workable solutions.

Hope City Mission Services Flyer
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Stairway to Hope Program


Hope City Mission has partnered with like minded organisations to provide health and wellbeing support to our clients. 

The partnership with Neami National through the Preventative Health Initiative provides support to people over 18 who live in the Eastern Suburbs and experiencing mild to severe mental concerns. We are offering one-on-one nurse appointments that will assist you in creating personal health goals regarding breast, cervical and bowel cancer screening, flu immunization & tobacco management. 

The partnership with Australian College of Optometry provides an eyecare service program that is heavily subsidized for those who hold a health care card. 

These services currently run once a month and appointments are necessary.  Please call 1800 865 299 to arrange an appointment.

Hope City Mission Wellness Centre FlyerContact us

WDP Fines Victoria

Hope City Mission has partnered with Fines Victoria to provide vulnerable and disadvantaged people with a non-financial option to address their fine debt. The WDP program allows an eligible person to work off fine debt by participating in activities such as financial literacy/budget workshops, one-on-one sessions and in some cases, volunteering at Hope City Mission.

Work and Development Flyer
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Fines Victoria

CLient stories

‘I would never have imagined I could feel so helpless but thankfully something drove me in the direction of ‘HCM’ and I couldn’t be more thankful.’
Foodbank Recipient
‘When I entered the program I was incredibly distraught. Now I have HOPE and am inspired to stick to an incredibly detailed budget with relief.’
Financial Literacy Workshop Participant
‘I am super excited about implementing the things I have learned and making huge changes that will greatly improve my life and reduce financial stress.’
Financial Literacy Workshop Participant