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Our services

Supporting the community
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7th of December Family day



Thursday 9:00am – 4:00pm 

This service provides quality food, clothing and toiletries by way of a personal shopping experience to those receiving Centrelink benefits or experiencing financial hardship. Each new client is assessed to identify what other services may be needed to assist them in getting back on their feet.

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Financial literacy

This service is provided free of charge to low income earners, Centrelink recipients or those experiencing financial hardship.

To access this service an assessment must be booked with staff at the Hope City Mission Foodbank, where the client’s specific circumstances are assessed. If deemed to qualify, the client is then referred to the Budgeting program.

Clients seek help from HCM because their financial affairs are out of control.  They may be experiencing great stress, having accumulated too many debts, and feel that their situation is hopeless.

Often clients have pursued many avenues and seen little or no change in their situation.  Feeling stuck with nowhere to go, under threat of losing their home or car, and not knowing where the money will come from to pay rent / mortgage, basic utilities, and even food, they come seeking assistance to our Budgeting program.

Here, we will address their immediate needs; negotiating resolutions for outstanding debts (working in conjunction with the advocacy team) and teaching them new skills to empower them for the future.

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This service is accessed via our intake assessment officers.
The advocacy team works in conjunction with the Financial Literacy Educators.
The advocates seek resolution for a client’s immediate financial crisis, negotiating with creditors and to find workable solutions.

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This program covers the topics listed below, and clients learn how to tailor a budget for their specific situation.
– Loans, credit and debt
– Saving and spending
– Setting financial goals
– How to stay on top of your bills

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CLient stories

I took refuge in a women’s shelter, no money, no friends, no food, and no possessions.
Walking in, to Hope City Mission was like seeing the light at the end of a very dark tunnel.
They shone a light and showed me there is Hope
I felt doomed! For some reason I was struggling week to week to pay the bills. 8 to 10 weeks later I’m on top of most of my bills, in front with others and even though the credit cards are still outstanding, I can see where the repayments will come from.
FINANCIAL Counselling  client
I found myself fighting for my life, everything I knew, independence, health, wealth and friends were snatched out of my hand. My life ceased to exist. Now I have begun to heal, if you put your hands out, Hope City Mission will catch you and pull you to safety
ADVOCACY & FINANCIAL Counselling client
Thank you for the food, it has helped me out so much. It's all I have and I’m very grateful. I’m 16 years old, and don’t live with my parents because of financial problems.
16 Year old Food bank client
One mum approached me saying her child was loving the program. This child started the program not speaking and no eye contact. When asked to pick out a bear ‘feeling’ card which illustrated her mood, she picked a withdrawn looking bear. By session 7, she was animated, speaking, asking questions and making jokes.
tamara magrath, Seasons facilitator